A voice for your website
Some questions are easier to say.
Let visitors speak to your website’s front desk, with business knowledge behind the conversation and a clear way to continue in chat.
Explore“Let me explain what I need.”
01
What is website voice?
SiteKnova website voice lets a visitor have a spoken conversation from the browser. It uses the same business knowledge and enquiry workflow as chat, rather than acting as a separate source of answers. It is a browser experience, not a public telephone answering service.
02
Talk, clarify and continue
The visitor can describe a need, add context and correct details during the conversation. Hold and resume controls support pauses. The conversation can continue in chat, so the visitor can review the words and prepare their next step.
03
Give the conversation a useful ending
A conversation should end with a clear account of the next step. If a request is prepared, the visitor can check the details and decide whether to confirm. An enquiry is not a booking or a guarantee of availability.
04
What does a visitor need?
Browser voice requires microphone permission, a compatible browser and a working connection. Chat provides a text route. Voice behaviour, microphone quality and accessibility should be tested on the devices your customers actually use before rollout.
05
What should the business test?
Test a known question, an unknown answer, a correction, an interruption and a move from voice to chat. Confirm that the final request reflects the whole conversation. Test the actual receiving workflow separately.
Read the evaluation guide · Explore website chat · Request a voice demo
YOUR NEXT CONVERSATION
What could your
website answer today?
Bring one question your visitors ask.
Let’s explore a useful next step.