A place for the first question
Good conversations start with your knowledge.
Website chat helps visitors explain their situation, understand the relevant service and prepare a request for your team.
ExploreWhich clean should I ask for?
An end-of-tenancy clean is the relevant service.
Includes inside cupboards and appliances.01
What is SiteKnova website chat?
SiteKnova website chat is a conversational front desk that uses the business information prepared for your website. It can explain services, ask useful follow-up questions and carry the visitor’s requirements into a request they can review.
02
Answer the question behind the question
A visitor may describe a problem rather than name a service. The front desk uses the business context to explain a relevant option, then asks for details that change the next step. A website project might need a booking flow; a cleaning enquiry might need property and access details.
03
Keep corrections in the conversation
Visitors can add requirements, correct a date or rule out an option. The latest brief should preserve those changes. The editable request gives the visitor another opportunity to check the details before confirming.
04
Make unknowns useful
Prices, service coverage and appointment availability depend on the knowledge and connections configured for the business. When a detail is not established, the next step is to ask the team. A fluent answer is not a substitute for a verified fact.
05
Connect the conversation to a handoff
The visitor reviews the request and their contact details. An explicitly confirmed request can enter the configured business workflow. Your team follows up; preparation alone does not book an appointment.
Explore lead capture · See business knowledge · Discuss your setup
YOUR NEXT CONVERSATION
What could your
website answer today?
Bring one question your visitors ask.
Let’s explore a useful next step.