For service businesses
Your next customer has a question.
Help them ask it while they’re on your website. SiteKnova gives service businesses an AI front desk that explains the options and helps visitors prepare a useful enquiry.
Explore“Do you cover my area?”
“It’s a two-bedroom flat.”
A request your team can follow up.
↗01
“Can you help?” is only the beginning
A brief enquiry can leave your team with a long list of questions. What needs doing? Where? By when? Has the visitor chosen the right service?
SiteKnova creates space to work through those details using the information your business provides. The goal is an enquiry with enough context to begin a useful response.
02
Help people choose what to ask about
Service selection
Explain the difference between your services and the situations each one covers. Where suitability needs an inspection or professional judgement, make that next step clear.
Quote and callback requests
Help visitors describe the work, share the relevant location or scope and provide a way to reach them. Let them review the request before confirming.
Preparation and policy questions
Explain what to prepare, what a published service includes and which questions need the team. A clear answer can make the eventual conversation easier to start.
These are example journeys to assess during a pilot, rather than a promise that every workflow is available out of the box.
03
Built for the detail that changes the answer
A furnished property may change a cleaning enquiry. An access restriction may matter to an inspection. A visitor’s location may determine whether the business can help.
The useful details depend on your service. Start with the questions your team already asks and remove any that do not change the answer or the next step.
04
Keep your team’s judgement where it belongs
Published service information can support a conversation. Bespoke quotes, unusual requirements and unconfirmed availability still need the right person or connected system.
SiteKnova’s first job is to help the visitor reach that point with clearer information. Your team owns the business response.
05
A sensible first pilot
Choose a service with repeated questions and an enquiry process you understand. Prepare the relevant knowledge, agree the handoff and test the full journey before inviting visitors to use it.
Measure whether people complete the request, whether the details are useful and what still needs clarification. Decide the next step from what you observe.
06
Could this fit your business?
Bring one service, one common question and one example of a vague enquiry. We can use those to discuss a focused demo.
YOUR NEXT CONVERSATION
What could your
website answer today?
Bring one question your visitors ask.
Let’s explore a useful next step.